Q1: How do I place an order?

Placing an order with Uniiq is easy! Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the steps to fill in your details and complete your purchase securely.

Q2: What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also use secure payment options like PayPal or other region-specific payment gateways at checkout.

Q3: Can I modify or cancel my order after placing it?

We start processing orders immediately to ensure fast delivery. If you need to make changes or cancel your order, please contact our customer support team as soon as possible, and we’ll do our best to assist.

Q4: How do I know my order is confirmed?

After placing your order, you’ll receive a confirmation email with your order details and tracking information once it’s shipped.

Q5: What if I receive the wrong product or my order is incomplete?

We’re here to help! If there’s an issue with your order, please contact our customer support team with your order number, and we’ll resolve it as quickly as possible.

Q6: Why was my payment declined?

If your payment was declined, double-check your card details, billing address, and available funds. If the issue persists, contact your bank or try an alternative payment method.

Q1: How long does delivery take?

We aim to deliver within 2-5 business days within Norway and 3-5 business days for international orders. Tracking details will be sent via email once your order ships.

Q2: What are the shipping costs?

Shipping costs depend on your location and order size. We offer free shipping on orders over a certain amount – check our shipping policy for details.

Q3: Can I track my order?

Absolutely! Once your order is shipped, you’ll receive an email with tracking details so you can monitor its progress in real time.

Q4: What happens if my package is lost or delayed?

If your package hasn’t arrived within the estimated time, please contact our customer support team with your tracking number. We’ll investigate and ensure a resolution.

Q5: Do you ship internationally?

No, we currently ship in EU only!

Q6: Is your packaging environmentally friendly?

While our packaging is not entirely eco-friendly, we focus on responsible ingredient sourcing and give back by planting one tree for every order placed.

Q1: What’s your return policy?

We offer hassle-free returns within 30 days of purchase for unopened products. Just reach out to our support team, and we’ll guide you through the process.

Q2: How do I initiate a return?

Contact our customer support team with your order number and reason for return. We’ll provide you with clear instructions for sending your item back.

Q3: Are all products eligible for return?

Only unopened and unused products in their original packaging are eligible for return. Opened or used products cannot be returned due to health and safety regulations.

Q4: Who covers the return shipping costs?

Return shipping costs are the customer’s responsibility unless the return is due to a mistake on our part, such as receiving the wrong product.

Q5: How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after we receive and inspect your returned product.

Q6: Can I exchange a product instead of returning it?

At this time, we do not offer direct exchanges. If you’d like a different product, please return your original order and place a new one.